We do our best to fulfill and ship orders quickly. All orders are processed and shipped within 24-72 hours of purchase, Monday through Friday from 9:00 a.m. to 5:00 p.m., and on Saturday from 9:00 a.m. to 12:00 p.m.

Shipping Times:

- Estimated transit time to the USA is 5-9 business days

- Estimated transit time to Canada is 6-10 business days

- Estimated transit time to Europe is 6-9 business days

LOVEE is proud to offer international delivery to our customers. Simply select your country at checkout and we will take care of the rest. Estimated delivery times are typically 5 - 10 business days.

If you are unable to find your country on the checkout page, please don't hesitate to reach out to us at info@mylovee.store. We will create a VIP link for you and provide an estimated delivery time.

Shipping costs will be determined during the checkout process based on your country and the items in your order. For USA, Canada, and Europe, we offer free shipping on orders over $75.

After you place your order you will receive an automated confirmation email to let you know that we've received your order.

As soon as your order ships, you will receive a second email with the a tracking number that you can use to track your package. Please note that some carriers may not have tracking information available for up to 24 business hours after the order has shipped.

To check the status of your order at any time, please visit the Order Status page on our website.

If you need to change the delivery address for your order, please contact us as soon as possible at support@mylovee.store. In your email, please include your order number and the correct shipping address, and we will do our best to update the shipping information for you.

Please note that we will make every effort to accommodate your request, but we cannot guarantee that we will be able to make changes to your shipping address once your order has been processed.

At LOVEE, we stand behind the quality and craftsmanship of our jewelry, and we want you to feel completely satisfied with your purchase. If, for any reason, you are not happy with your item, you can send it back to us. We accept returns for any unworn item within 14 days of receiving your order at our return address.

To start the return process, please refer to our Returns and Exchanges policy, which provides detailed information on how to return your item and receive a refund or exchange.

At LOVEE, customer satisfaction is our top priority. That's why all our jewelry comes with a 60-days warranty. If there are any manufacturing or material defects with your purchase, we offer free replacements within this timeframe. 

If you experience a fault or breakage due to a manufacturing issue, please let us know by getting in touch with our customer service team info@mylovee.store. Please note that we will require proof of purchase to activate your warranty. If you have lost your order number, please don't hesitate to contact us and we'll be happy to help you locate it.

To learn more about our warranty policy, please visit our WARRANTY page.

At LOVEE, we offer a variety of convenient payment options to give you flexibility and choice. We accept all major payment methods such as Visa, MasterCard, American Express, Discover, Diners Club, Bancontact, and iDEAL. We also accept payment methods including PayPal, Shop Pay, Apple Pay, Google Pay, and Meta Pay for your convenience. 

At LOVEE, we use high-quality materials to make our jewellery. We offer gold plated, gold vermeil, sterling silver, and sterling silver plated jewellery. Our materials are carefully selected to ensure durability and shine.

Finding the perfect size for your jewelry can be tricky, but don't worry - we've made it easy for you! We've created a comprehensive size guide to help you find the best fit for your favourite pieces. 

At LOVEE, we are committed to providing high-quality, safe jewelry for our customers. All our jewelry is lead and nickel-free, which makes it hypoallergenic and gentle on sensitive skin. 

However, please note that individual allergies vary, and we cannot guarantee that our jewelry will not cause a reaction in all cases. We always recommend researching product materials before purchasing, especially if you have specific sensitivities or allergies.

If you have any further questions about our jewelry, please don't hesitate to contact our customer service team.

While our pieces will not typically tarnish, we recommend taking them off before swimming, showering, or exercising to maintain their beautiful, thick layer.

It is important to note that harsh chemicals such as chlorine and saltwater can damage and reduce the shine of your jewelry. To prolong the life of your pieces, it's best to take it off when performing any activities that may expose it to these substances.

More information here Materials & Care.

We're thrilled to hear that you want to refer a friend to LOVEE! Sharing your love for our jewellery with your friends is the best compliment we could receive.

We also have a Refer a Friend program that rewards you for sharing your love for LOVEE jewellery with your friends. To find out more about how the program works and how you can participate, you can visit our Refer a Friend page.

We appreciate your interest in using discount codes to purchase our jewelry! However, please note that only one discount code can be applied per order.

Unfortunately, discount codes cannot be combined or used in conjunction with each other. 

We understand how frustrating it can be when a discount code doesn't work as expected. If you find that your discount code is not working, please check the following:

1. Some of our discount codes have minimum spends. Please ensure that your items meet this minimum before applying the code.

2. Codes are typically valid for 30 days from the date of issue. Please check that the discount code has not expired.

3. Discount codes cannot be combined with other promotions or codes.

If you have checked all of the above terms and conditions, and the discount code is still not working, please don't hesitate to contact us via email at info@mylovee.store. Our customer service team will be happy to assist you in resolving the issue.

At LOVEE, we aim to provide the highest quality customer service to all of our customers. We understand that your time is valuable, and we prioritize responding to inquiries as quickly as possible. 

If you contact our customer service team during Monday-Friday, we kindly request up to 24 hours to respond to your inquiry.

We're here to make gift-giving easy for you! If you would like some advice or guidance in choosing the perfect gift, please feel free to get in touch with us at info@mylovee.store. 

Let us know who the gift is for and what their preferences and tastes are, and we'll be happy to provide you with some personalized recommendations that are sure to delight.

Yes, we offer gift cards at LOVEE! Simply select your preferred value, and we'll take care of the rest. Our digital gift cards are an excellent option for last-minute gifts, as they are sent directly to the recipient's email.

Please note that discount codes cannot be applied to the purchase of gift cards. Also, our digital gift cards are non-refundable.

We're excited that you have a LOVEE gift card! To use it, simply proceed to the payment section at checkout after entering your delivery address. You'll see a box where you can enter your gift card or discount code. Enter the gift card code from your email here and hit "apply." Your gift card value will be automatically applied to your order.

If you are unsure about how much value is left on your gift card, no worries! Let us help you. Please get in touch with us via email, and we'd be more than happy to check the remaining balance on your gift card for you.